Privacy Policy

When you contact us. The Contact Us form collects:

• Your name, email address and message
• Your IP address and country

If you have an MCS account. We keep:

• Your name, title, email address, phone number and village
• Your employer or freight agent, your role, and your account status
• A profile photo, if you add one
• A record of which user changed a record, when, and from which IP address

For shipments. Staff and freight agents enter or upload:

• Names, addresses, phone numbers and email addresses of shippers and consignees
• Cargo, customs, delivery and trucking details
• Invoices and payment records, including cheque and IOU details
• Signed documents, such as proof of delivery and IOU agreements

• To answer your questions and messages
• To arrange, track and deliver shipments and clear them through customs
• To issue invoices and receipts, and to record payments
• To send shipment updates, account invitations and password resets
• To run MCS, keep a record of changes, and investigate problems
• To meet our legal, tax and customs obligations

We do not sell personal information. We share it only where needed:

• With freight agents, carriers, trucking companies and others handling the shipment
• With customs and other authorities, where the law or the shipment requires it
• With professional advisers, or where the law requires us to
• With the service providers below

Some of these providers may store or handle information outside Samoa.

• Website hosting and email delivery providers
• Bunny.net (bunny.net), which stores uploaded files such as signed documents
• Google Fonts, which supplies the text style on every page
• Google Maps, which shows location maps on some screens in MCS
• Google reCAPTCHA, which helps stop spam on the Contact Us form

When your browser loads these Google services, Google receives your IP address. Their use of it is covered by Google's own privacy policy.

We use one cookie of our own, which keeps you signed in. We do not use advertising or analytics cookies. Our Cookies Policy has the details.

We keep information for as long as we need it to provide our services and to meet our legal, tax and customs obligations. Shipment and financial records may be kept after an account closes.

No website or online system is completely secure, so please keep your password private. If you think your account has been misused, tell us straight away.

You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it. We may need to keep some records for legal, tax or customs reasons, and we will tell you if that applies.

We may update this policy from time to time. The date at the top of this page shows the latest version.

Freight Plus Samoa Ltd.

Vaitele Street
Vailoa
Apia, Samoa

Phone: +685 - 31132 or +685 - 31134
Email: info@freightplus.ws